REFUND / RETURN POLICY
Original sales receipt must accompany returns.
If you are not satisfied with any of your purchase, contact via phone or email and let us know you are sending back for refund or exchange. Customer is responsible for all shipping costs if seller is not at fault.
Any purchases received that you think may be defective please contact us and we will do whatever we can to get you what you purchased working as advertised.
All sales are final. Returns of non-defective product within the first 7 days from date of purchase are subject to a 15% Return Fee. Again, you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is: wear or damage in any way -within 7 calendar days of the delivery date (after 7 days no returns are allowed) -must not be a special order or a custom order unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item’s particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
All product(s) must be returned as originally received to include original packaging, and all bundled accessories. Returns must be packaged appropriately as to minimize any unnecessary damage during transit. Product(s) damaged during shipment will invalidate both the warranty and RMA and will be returned to the customer at the customer’s expense.
Refunds are contingent upon inspection of item(s) once we receive it.
All Warranty Exchange replacements are subject to product availability. If an exact replacement is not available upon testing. Stroudtechcomputers.ca will substitute the product(s) with a similar, suitable, or upgraded product(s) of equal or greater value within 1 to 4 business days. If none of these options are available Stroudtechcomputers.ca will credit the customer’s account based upon current market value of the received product(s).
Stroudtechcomputers.ca will not be responsible or held liable for any incidental or consequential damages arising from the use or misuse of any product(s) it sells including products with a net total cost of $0.00.
Per product descriptions, compatibility can be reasonably assured in most cases but can never be guaranteed; a product that is incompatible in a specific hardware/software environment is not therefore inherently “defective”.
Stroudtechcomputers.ca reserves the right to refuse service to anyone. Return Policies subject to change without prior notice. Customer should review these policies prior to making purchase.
Stroudtechcomputers.ca prides itself in customer satisfaction, we thoroughly test all product before we ship, we make every reasonable effort to make sure you receive what you ordered and in the condition advertised.